To convince you, every detail must be right. From a well-designed concept of our services to a competent technical implementation, the design of training workshops and the successful implementation of the project. Clear communication and a complete understanding of your goals are the basis for our successful cooperation.
SERVICE OVERVIEW
The acquisition of new customers and the sales-oriented approach to existing customers are elementary for the economic success of your company.
We quickly and directly reach the technical and economic decision-makers your sales department is looking for, qualify them according to their needs and interests and filter out those customers from your address pool who are worth a visit by your sales department. In addition to high-value, immediate appointment contacts, we also generate long-term customer leads with strategic potential worthy of following up on. Your sales force can thus attend more qualified appointments and generate additional revenue.
With a prescriber dialog by Sales Unit, you increase the prescription frequency of your RX / OTX preparations and prescribable medical devices.
Our experienced healthcare team, trained in accordance with the German Medicines Act, discusses your products in unattended practices or working together with your sales force. We are happy to support you with new product launches, the placement of new studies, guidelines, dosage forms or indications as well as with the discussion of already established preparations. In addition, we collect important potential data for you, which you can ideally use for the segmentation of your target groups and further targeted market development.
An optional connection to your CRM or working via an interface offers wonderful opportunities for even stronger networking with your sales department – which can also be used for efficient processing of the same customer leads – as well as fast and simple data exchange.
Who wouldn’t want a sales team that takes care of qualification, lead generation and lead management?
We offer you a specialized sales team handling a wide variety of activities – as if it were your own in-house team. Our sales support team maps all customer contacts for you competently, promptly and continuously.
Success is plannable. The intelligent, continuous further development of potential customers is an essential cornerstone for your sustained sales success.
Tailored to the respective status, we support your leads upon an on-going via selected communication channels in a sales-oriented manner and contact them with the right contents at the right time. Current themes can thus be placed in the market quickly and in a targeted manner, decision-making can be supported and leads can be forwarded to your Sales Team at the right time for finalisation purposes. The focus on the most promising leads ensures the optimal usage of your sales resources. In this regard, the optional interconnection to your CRM or the work via an interface offers outstanding possibilities for an even stronger networking with your Sales Division–useful also for an efficient processing of the same customer leads–as well as fast and easy data exchange. Thus, you are always up-to-date.
Our industry-specific teams ensure positive customer communication as well as the necessary market coverage when your field sales force is temporarily understaffed.
This means your valuable customers continue to receive competent and sales-oriented support, and you have the necessary time to reorganize your sales team.
Our First Level Support offers your customers fast and immediate help with answering the most important questions about your products, offers or services in a competent and customer-oriented manner
This relieves your office staff and frees up more time for more complex tasks. Inquiries that go beyond first level are passed on to the responsible specialists at your company.
Regardless of whether it encompasses OTC, OTX or medicinal products, we will help you to increase your referral rates via the Green and/or Blue Prescription.
Within the parameters of our referrer dialogues, you will utilise the technical competence and the strong foundation of trust of physicians, pharmacies and other specialised medical groups in order to place your products directly with the consumer target groups with the most potential. Our experienced Healthcare Team will, in a targeted manner, discuss your product messages, anchor advantages and benefits and generate valuable market data in order to coordinate your future market canvassing. Embedded in a long-term project conception, you will permanently acquire satisfied customers and excellent brand placement without a direct advertising character.
Also in this case as well, the optional interconnection to your CRM or the work via an interface offer excellent possibilities for an even stronger networking with your Sales Division–useful also for an efficient processing of the same customer leads–as well as fast and easy data exchange.
These days, numerous medical indications are (pre-)diagnosed by other physicians rather than treated–and oftentimes the subsequent therapy is also already decisively influenced by this upstream authority.
We bring you together with these referring physicians for a dialogue. Thus, you can increase the awareness for certain medical indications, competently provide information about modern therapies and steer the referral of patients to the right offices.
You invest your valuable budget in the organisation and implementation of events, conventions, trade fair appearances or roadshows.
With us, you ensure that this budget can also have optimal effectiveness. We will successfully invite your existing or potential customers to your events and will also track any invitations that have already been sent. We would be glad to also moderate your registration process in a friendly and competent manner.
With a potential analysis from our company, you have deep insight into your markets.
A well thought-out concept, the use of experienced employees and a tight, goal-oriented project monitoring ensure positive customer communication, high participation rates and valid results – so that you always focus your attention on the best targets.
Sometimes your customer support staff is additionally burdened by a recurring issue and can only perform their main tasks on the sidelines.
Whether it’s questions about delivery capability, new standards or specific details about your products – numerous topics can override the necessary standard tasks of your customer support. We relieve you from this load by outsourcing specific topics to our employees (e.g. by a telephone menu in which a caller can select the reason for his call). A team trained to deal with these issues keeps your service staff free to focus on the more important tasks.
In certain markets, the telephone-based direct sales are offered for the short-term generation of additional sales or as a strategic tool for permanent market canvassing.
Individual project conceptions and the top-class salesmanship of our experienced team will, in conjunction with efficient project monitoring, ensure you top-class sales deals and excellent success rates.
Your customers are your most valuable capital. We will help you ensure that they remain your customers.
With functioning concepts for the reactivation of “sleeping accounts”, we will bring new life into your sales process. We will ensure that buyers become repeat buyers. In your private customer base (statutory medical insurance & private medical insurance) as well, we can support you through care callings in a targeted manner and thus, for example, reinvigorate waning business relationships or reacquire potential terminating customers for you.
The relationship between me and the project managers is very relaxed. If there is an issue to address, we talk about it openly. My questions are always welcome, and if we have ideas, we are always allowed to introduce them.
Alexandros M., Call Agent
Case Studies