Initial Situation
One of the most well-known manufacturers of microscopes is confronted with the challenge of processing sales inquiries in a timely manner which are created through its online website as well as its participations in events and trade fairs. In this regard, more than 1,000 leads must be processed upon a monthly basis. For the timely follow-up work for these leads, the microscope manufacturer lacks both the required personnel resources as well as also the required language skills.
Solution
The Sales Unit sets up a specialised multilingual team for the qualification of these leads which alleviates the workloads of the Sales and Marketing Divisions during the processing of inquiries. In this regard, the incoming leads are processed live in the customer’s own CRM. In addition to the desk research, the sales support team also assumes responsibility for the telephone-based contacting in the respective national language of the interested parties.
Because a concrete requirements situation is not always immediately recognisable from all inquiries, during the telephone calls with the interested parties, the team identifies the most important parameters such as the application area of the microscope being sought, the planned investment timeline as well as additionally-required products and services upon the part of the interested party. Moreover, any missing contact data are identified.
The marketing qualified leads (MQLs) are submitted to the competent sales specialist for continued processing directly in the customer’s CRM. In addition, all other leads are classified based upon the corresponding qualification in the customer’s CRM in such a manner that the future supporting of the leads is ensured.