During the conception of all our projects, we think first of all about you. About your goals. About your success. About your sales organisation. Because if we want to work successfully for you, we must understand you. And this understanding must be the foundation for our planning and action.

We are often asked whether we have a catalogue with standard services. We find: Standard services are something for standard customers. And we prefer to support our customers as individually as they deserve instead of categorizing them to a pre-defined standard.

Indeed, certain tasks of ours frequently repeat themselves and many of our projects have parallels to each other. However, each of them is unique in its own way and reflects the respective individual requirements of our customer. Below, you will find some examples of our broad range of projects. Thus, you will obtain an initial overview of what we consider individuality to be and how we repeatedly adapt ourselves anew to our customers’ requirements.

CASE STUDIES

Sales support in customer service

Initial situation
A leading distributor of industrial and electronic components considers itself a global omni-channel solutions partner for industrial customers and manufacturers involved in the design, manufacture or maintenance of equipment and facilities. With access to an unmatched selection of products and technologies – over 500,000 items – its customers can address any challenges with innovative solutions. This product diversity has brought the distributor a large number of smaller customers, whose requests now overload internal departments and cause long response times.

Industry

Inside Sales Services

First level tasks in sales support

Initial situation
A global manufacturer and distributor of industrial parts with a worldwide engineering and supply chain service has digitized much of its customer dialog in recent months due to global contact restrictions and thus now receives numerous inquiries via informal email or a website contact form. Follow-up on quotes is also largely done through the exchange of emails. The documentation of orders received though these channels into the ERP system, as well as other first-level tasks, were handled by the sales reps, working from home during the Covid lockdown. Now, the sales reps have returned to field work and can no longer devote the necessary time to these simpler first level tasks. The additional amount of work cannot be handled entirely by the staff present at the company office.

Industry

Inside Sales Services

Inbound lead qualification

Initial situation
A leading specialist for drive and control technology in production machines meets the needs of its markets very precisely with its portfolio, especially in the segment of autonomous and semi-autonomous machines. The strong growth in the level of automation in this industry leads to numerous inquiries of interest via contact forms on the website, e-mails, but also incoming calls. The specialist’s office staff is clearly overwhelmed with responding to these inquiries in a timely manner.

Industry

Inside Sales Services

Follow up on quotations for repair orders

Initial situation
A service provider for industrial doors, dock levellers, fire doors and gates is a partner of numerous well-known companies. Thanks to its cross-manufacturer approach, it can operate almost anywhere and, with a nationwide 24/7 hotline, is particularly committed to personal service. Every week, at least 100 quotations for repair orders are requested via this channel, which significantly exceed the service provider’s follow-up capacities. As a result, 500 of these quotations from the past are still open.

Industry

Inside Sales Services

Inside Sales Support for Ultrasound Systems

Initial situation
One of the leading manufacturers of medical technology is best known for his products in the fields of cardiology, emergency medicine and home healthcare. Its ultrasound imaging solutions are valued worldwide by physicians for their high quality and reliability. As part of the market launch of a new generation of systems, an inbound hotline is now to be offered. This will give physicians the opportunity to obtain further information on the systems quickly and directly or to request a demo.

Healthcare

Inside Sales Services

Live chat customer care

Initial situation
A leading global manufacturer of diaphragm metering pumps, process pumps and the accompanying metering systems and equipment has not only focused on providing high-quality products for numerous applications
but also offers a complete service portfolio for its solutions. In order to use as many contact points as possible for direct exchange with customers and interested parties, the manufacturer also wants to set up a live chat on its website and actively use it to approach online visitors.

Industry

Inside Sales Services